Frequently Asked Questions
Photo Uploads & File Requirements
Which file formats do you accept?
We accept JPEG, PNG, HEIC, and TIFF files. These are the most common formats from phones, cameras, and computers — so chances are your photos are already good to go!
How many photos can I upload per order?
Each set includes nine magnets, so you can upload up to nine photos per set—one photo for each magnet. If you order multiple sets, you can choose nine different photos for each one.
What's the recommended image resolution for the best results?
For crisp, beautiful prints we recommend a resolution of at least 300 DPI (or roughly 1200 × 1200 pixels and up). Don't worry — if your photo is too low-resolution to print well, we'll let you know before we get started. Photos taken on a modern smartphone are usually perfect!
How do I upload and crop my photos?
You can upload your nine photos directly on the product page. After uploading each photo, please use the cropping tool to position it exactly how you would like it to appear on your magnet. You will receive a reminder to crop your photos before checking out.
Will you crop my photos for me?
Yes! Although you’ll be prompted to crop your photos before checkout, I’ll adjust them if needed because I care about the quality of every magnet I send out. The only time cropping may be an issue is with a long rectangular group photo, since fitting it into a square could cut someone out.
Production & Turnaround Time
How long does it take to make my order?
Every magnet is made just for you! Orders are usually handmade and shipped within one to two business days. During busy periods or special promotions, processing may take a little longer. We take care to make sure every print looks its best before it ships out.
Can I make changes to my order after placing it?
We start production quickly so your magnets arrive as soon as possible. If you need to make a change, please contact us ASAP through email, we'll do our best to help. Once production has begun, we're unfortunately unable to make edits or cancellations — but we'll always work with you to find a solution.
Shipping
Do you offer local delivery?
Yes! Every local order is personally delivered by me—your magnets get the VIP treatment all the way to your door!
How long does shipping take?
Orders are usually made and shipped by the next business day. Once shipped, delivery typically takes 3–5 business days, depending on USPS and your location. You’ll receive tracking information when your order is on its way.
How much does shipping cost?
We're happy to offer free shipping on all orders in the US! Any shipping costs (outside the US) will be clearly shown at checkout before you complete your purchase.
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Magnet Size & Quality
What sizes are available?
Each magnet measures 2 × 2 inches—the perfect little size for turning your favorite memories into everyday smiles!
How durable are the magnets?
Our magnets are made to last. They feature a high-quality glossy or matte finish that's resistant to fading, scratches, and everyday wear. They're sturdy enough for refrigerators, lockers, whiteboards, and magnetic surfaces of all kinds — and built to be displayed and enjoyed for years.
Gifts & Bulk Orders
Are photo magnets a good gift?
Absolutely! Photo magnets are a sweet and personal way to keep special memories close. Each set comes ready for gifting in a velvet pouch—black throughout the year and a special festive color during holidays like Christmas, Mother’s Day and Father’s Day.
Do you offer bulk or wholesale orders?
Yes! Bulk and wholesale orders are available at discounted prices. They’re perfect for photographers, businesses, weddings, parties, favors and special events. Contact us for pricing and details!
Returns & Satisfaction
What if I'm not happy with my order?
We’re pretty sure you’ll love them—it’s hard not to smile when your favorite faces are on your fridge! But if you’re unhappy for any reason, please contact us through email so we can help make it right. If your order arrives damaged or we made a mistake, send us a photo of the issue and we’ll gladly arrange a replacement or refund.
Still have a question? We'd love to hear from you — contact us and we'll get back to you as soon as possible.